Revolutionizing Customer Engagement through Data-Driven Strategies

CRM & Analytics manager

I am the user-focused and analytic-driven CRM & Analytics Expert who will support your company in navigating the complexities of customer relationships and digital marketing in the SaaS & eCommerce sector. My journey has been marked by a deep commitment to understanding and enhancing every aspect of customer interaction through innovative CRM strategies and insightful data analysis. My proficiency in Google Analytics 4 and Salesforce Marketing Cloud, bolstered by certifications in Hubspot Digital and Email Marketing, enables me to create impactful campaigns that resonate deeply with target audiences.

Working for Fortune 500 companies, such as Cisco, I've demonstrated my ability to elevate user experiences, significantly boost sales, and drive service adoption through tailored, multichannel marketing strategies. My approach is rooted in a blend of creative marketing and rigorous data analysis, ensuring every campaign is not only engaging but also grounded in measurable outcomes.

As your CRM and Analytics Manager, I am dedicated to transforming data into actionable insights, aligning marketing and sales efforts, and ultimately propelling your SaaS company to new heights of success and profitability.

key skills